Shipping Policy

Last updated: December 2025

Welcome to IndoNoodles. This Shipping Policy outlines how orders are processed, handled, and delivered when purchasing through indonoodles.com. By placing an order with us, you agree to the terms stated below.

1. Shipping Coverage

We ship nationwide across Indonesia through trusted logistics partners. If certain regions cannot be reached due to courier limitations, we will notify you directly to discuss alternative delivery options.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed outside business hours, on weekends, or during holidays will be processed on the next business day.
• Any delay in processing will be communicated directly to the customer whenever possible.

3. Estimated Delivery Time

Delivery time varies depending on destination and shipping courier:

Destination	Estimated Delivery
Within City	1–3 business days
Outside City / Province	3–7 business days
International Delivery	21 - 30 business days

Please note: Delivery estimates are approximate and may vary based on courier operations, weather conditions, holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated based on the delivery address, product weight, and courier option selected during checkout. All shipping costs will be displayed at email before you complete your payment.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or WhatsApp. You may use this tracking number to monitor delivery status through the courier’s official website or tracking page.

6. Failed Delivery & Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to receive the shipment, or repeated failed delivery attempts, the buyer may be responsible for additional reshipping fees. We will contact you to arrange further action if this occurs.

7. Shipping Delays

While we strive to ensure timely delivery, delays caused by courier services, public holidays, natural events, or other external factors are beyond our direct control. However, we will assist you in tracking and resolving delivery issues whenever possible.

8. Damaged or Lost Packages

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us immediately with supporting proof (such as photos or unboxing videos). We will investigate the matter and work with the courier to resolve the issue in accordance with our Refund & Return Policy.

9. Contact Support

For shipping-related questions, updates, or assistance, please contact our support team:

Email: contact@indonoodles.com
Website: https://indonoodles.com

IndoNoodles reserves the right to update or modify this Shipping Policy at any time. Changes will be effective once posted on this page.