Refund & Return Policy

Last updated: December 2025

At IndoNoodles, we strive to provide you with high-quality products and a pleasant shopping experience at indonoodles.com. This Refund & Return Policy explains the conditions under which you may request a return, replacement, or refund.

1. Eligibility for Returns

You may be eligible for a return or replacement if one or more of the following conditions apply:

• The product is damaged or defective upon arrival.
• The product received is different from the item ordered (wrong item, variant, or quantity).
• The product has passed its expiration date at the time of delivery.

Requests that are based solely on taste preference, personal dislike of the product, or damage caused by improper storage after delivery are not eligible for return or refund.

2. Return Request Timeframe

You must submit your return or complaint request within 72 hours (3 x 24 hours) of receiving the order, based on the delivery status shown by the courier.

Requests submitted after this timeframe may not be accepted.

3. Condition of Returned Items

To be eligible for a return or replacement, the product must generally meet the following conditions:

• The original packaging is retained and not excessively damaged or altered.
• The product is in a condition that allows inspection (e.g., not fully consumed or discarded).
• Clear proof is provided, such as photos or videos taken upon unboxing.

4. Proof Required

When submitting a return or refund request, please provide:

• Order number and full name.
• Photos or videos of the package, shipping label, and the product in question.
• A short description of the issue (e.g., damaged packaging, wrong item, expired product).

5. Return & Refund Options

After we review your case, we may offer one of the following solutions, at our discretion:

• A replacement product of the same item.
• A partial refund, if only part of the shipment is affected.
• A full refund of the affected order.
• A store credit or voucher to be used for future purchases.

6. Shipping Costs for Returns

Responsibility for return shipping costs may vary based on the situation:

• If the error is on our side (wrong item shipped, expired product, or confirmed damage during handling before shipment), we may cover or reimburse reasonable return shipping costs.
• If the return is requested for reasons not caused by IndoNoodles, the customer may be responsible for the return shipping cost.

Details will be communicated clearly during the resolution process.

7. Refund Processing Time

Once your case is approved, we will process your refund or replacement within 3–5 business days. The actual time it takes for funds to appear in your account may depend on your bank or payment provider.

8. Non-Returnable Items

Certain items or situations may not be eligible for return or refund, including (but not limited to):

• Products that have been fully consumed or discarded without proof.
• Damage caused by incorrect storage (e.g., exposed to heat, humidity, or contamination).
• Requests submitted significantly after the allowed reporting period.

9. How to Submit a Return or Refund Request

To submit a request, please contact our support team with the required information:

• Order number
• Full name and contact details
• Description of the problem
• Photo/video evidence

You can reach us via:

Email: contact@indonoodles.com
Website: https://indonoodles.com

10. Relationship with Other Policies

This Refund & Return Policy should be read together with our Shipping Policy, Terms of Service, and Privacy Policy. By placing an order, you acknowledge and agree to all applicable policies.

IndoNoodles reserves the right to update or modify this Refund & Return Policy at any time. Changes will take effect once posted on this page.